Terms and Conditions

We use cookies ONLY to enhance your experience on our website, no sensitive information is gathered. We DO NOT share nay information gathered with third parties. All enquiries are dealt with in a secure manner where any information given is not shared and is solely for the use of Dushi Electrical Ltd.

Your use of this site and any disputes arising out of such use of this website, is subject to the laws of England, Northern Ireland, Scotland & Wales.

Prices quoted are subject to a site survey.
We do not charge a call out fee, which means we do not charge to travel to your location. All customers making the booking and available on site at the time of the visit
must be over the age of 18.
As a company we charge a minimum of 1 hour for the engineer’s time on site.
Please note that we will charge for any time spent by our engineer diagnosing the work to be carried out.

Engineers at times may take video or photographic evidence before and after a job is completed, this is for continuity in works, this can be made available with 28 days notice, should the customer have any queries, complaints or concerns regarding works carried out. At no time will any information be contained within video/photographs of the identity of the customer nor any other part of the house other than the room work is being carried out in.

Prices quoted are subject to a site survey.

We do not charge a call out fee, which means we do not charge to travel to your location. All customers making the booking and available on site at the time of the visit

must be over the age of 18.

As a company we charge a minimum of 1 hour for the engineer’s time on site.

Please note that we will charge for any time spent by our engineer diagnosing the work to be carried out.

At the time of your call we will ask for credit or debit card details which secure your booking. Payment is then taken once the engineer has attended and a receipt can be emailed or posted to you. By accepting this booking, you are agreeing to these terms.

Once payment is taken all card details are destroyed. Should you then wish to make a further booking details would be requested again. This is in line with GDPRS and ICO regulations.

If you are claiming on any insurances, we are not able to enter into any correspondence with your insurance company without a letter of authority from yourselves. This is to be a posted hard copy.

An email is sent to you confirming your booking and also contains an attachment of our terms & conditions for you to read.

All work is paid per hour, we do not do pro rata. (i.e if the engineer is on site 1 hour 20 minutes then 2 hours are chargeable)
Which also includes, any work quoted on an hourly rate or fixed price work. (The hour’s labour charge will also apply if our engineer is turned away from site without any notification being given).

Any prices or rates advised are subject to VAT at the prevailing rate.
All payments are due upon completion of works as agreed at time of booking.
For any late payments whether in part or in full of an invoice to the company, will be subject to the daily interest rate of 3% over the base rate, until the payment in full is received by the company.
Certificates or other similar documents will not be issued until payment has been received in full.

PLEASE NOTE: Dushi Electrical ltd reserve the right to take the following action where it is believed there is no intent to pay:

1. Refer your invoice to a debt collection agency, which may take legal action on our behalf to recover this debt. This will incur additional administrative fees, a minimum of £60 plus vat.
2. Notify a credit reference agency, a default will be registered on your consumer credit file for the next 6 years that may make it difficult for you to get credit in future.
3. After a period of 5 days accruing 3% daily interest the file will be handed over to the small claims court for settlement which will attract further costs.

Removal of Waste and Materials
We Dushi Electrical Ltd  will not responsible for the removal of any waste materials. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.

We have  a vast network of accredited engineers available. 
Our engineers have been vetted by CMH LOCAL  this allows us to provide the best reactive maintenance.

All  engineers operate under their own electrical  registration, and a such are solely responsible for any electric related work and subsequent liability.

90% of works are generally completed within the first hour.

Our response time is subject to availability at the time of booking and location of job and works needed to be carried out. Our 1-hour emergency service is subject to a premium charge from that of Dushi Electrical Ltd standard charges

If it has been established that a part is needed for the repair and we do not have in our vast vehicle stock, we would actively search all local stockists. However, if we cannot locate the part required and the stockist are unable to order we will inform you immediately and await your further instruction.

If any planned works are quoted for and materials ordered and job is then cancelled, there is a fee of 10-20% which covers handling charge for returning goods to store / or postal costs.

Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the
Company accepts no liability in respect of the effectiveness of such works or otherwise.

All defects must be notified to the company by the customer within 24 hours of works being completed.

Where any guarantee is given for parts, this will become null & void should the fault be due to misuse or negligence.
This also applies if part has been tampered or modified by anyone other than a  approved engineer.
This inspection shall only apply to work carried out and completed by the company that has been paid in full by the customer.
Following the inspection and it transpires the alleged defect is not the result of any work or service carried out or provided by the company, the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.

The company reserves the right to not carry out any repair work where the customer cannot provide sufficient evidence that the work was originally carried out by the company, or where full payment has not been received for said work.

Certificates or other similar documents will not be issued until payment has been received in full.

Once payment has been received the certificate will be issued which can take up to 60 working days, if it is required urgently, please let us know at the time of booking.

We Dushi Electrical Ltd  will not responsible for the removal of any waste materials. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.

We have  a vast network of accredited engineers available. 
Our engineers have been vetted by CMH LOCAL  this allows us to provide the best reactive maintenance.

All  engineers operate under their own electrical  registration, and a such are solely responsible for any electric related work and subsequent liability.

90% of works are generally completed within the first hour.

Our response time is subject to availability at the time of booking and location of job and works needed to be carried out. Our 1-hour emergency service is subject to a premium charge from that of Dushi Electrical Ltd standard charges.

All materials remain the property of Dushi Electrical Ltd  until paid for in full. Failure to make payment or return part will result in legal action.

Where materials are supplied by the customer, we do not offer any warranty on those parts. Nor can we guarantee the efficiency of parts not supplied by Dushi Electrical Ltd

We allow 20 minutes each way for the engineer to go off site to collect materials if required, any further and there will be a charge, which will be discussed if required.

We may be able to give advice over the phone in an emergency situation, (turning water off, or to avert any further damage to property) this is given freely and will be the responsibility of the customer as the whether the advice is taken. We will not knowingly give advice that may cause harm or damage to property.

In the unlikely event the customer finds an issue with the service provided by the company, please send your concerns to dushiThis email address is being protected from spambots. You need JavaScript enabled to view it.. Upon receipt of this the company will endeavour to resolve the matter within seven days.

The company will use all reasonable efforts to carry out and complete the works on time, but shall not be liable to the customer or any third party if the works prove impossible due to events or circumstances beyond the company’s reasonable control.

The company shall not be liable if the works are delayed or cannot be completed on the day advised, for any financial losses to the customer, i.e loss of wages. Loss of revenue if a business.

All works carried out and parts installed are guaranteed for 12 months from the date of invoice / works complete.

Any claims must be made in writing via email/website for reference purposes to ensure your claim falls within the 12 months period from which the work was carried out. After this time any works or parts required will be installed and carried out at the standard rate.