Privacy Notice

Last updated: 5 November 2026

This notice explains how Dushi Electrical Ltd collects and uses your personal information, and the rights you have. We keep it as short and plain as we can.

Who we are

Dushi Electrical Ltd is the controller of your personal information. We are registered in England and Wales, company number 13407801, with our registered office at 191 Shirley Road, Southampton SO15 3FG. You can contact us about your information by phone on 023 8017 2432, through our enquiry form or by post.

What we collect

Enquiries: your name, phone number, postcode, email address if you give it, the service you need and anything you tell us about the job.
Jobs: the address of the property, access arrangements, details of the electrical installation and the work done, photos of the installation, test results, certificates and reports.
Payments: invoices and payment records. Card payments are handled by our payment provider, and we do not store full card details.
Website security: when you send an enquiry, our website records your IP address and the time, so that we can block spam and abuse.

How we use it, and our lawful basis

To reply to your enquiry and give you an estimate: steps you have asked us to take before entering a contract.
To carry out and invoice the work: performing our contract with you.
To issue certificates and notify building control of notifiable work: our legal obligations.
To keep business and tax records, and handle complaints or claims: our legal obligations and legitimate interests.
To protect our website from spam and misuse: our legitimate interests.
To understand how our website is used (Google Analytics): your consent, which you can withdraw at any time.

We do not sell your information, and we do not send marketing unless you ask us to.

Who we share it with

Our registration body (NICEIC) and building control, when we notify work or issue certificates.
Our accountants, bank, payment provider and insurers, where needed.
Our website host, our email provider for enquiries sent through the website, and Google if you accept analytics cookies.
Others where the law requires it, or to protect our legal rights.

Some of these providers may store information outside the UK. Where they do, we rely on the safeguards UK law requires, such as adequacy regulations or approved contract terms.

How long we keep it

Enquiries that don’t lead to work: up to 12 months.
Job records, certificates and reports: at least 6 years after the work, because they may be needed for warranty claims, safety and legal purposes. Some installation records may be kept for longer where that is needed for safety.
Invoices and payment records: 6 years, as required for tax purposes.
Website security logs: up to 12 months.

Your rights

You have the right to ask for a copy of your information, to have it corrected, deleted or restricted, to object to how we use it, and in some cases to have it transferred to you or someone else. Some rights depend on our reason for using the information. To make a request, contact us. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Website analytics and cookies

If you accept analytics cookies, we use Google Analytics to see how visitors use our website. It records information such as the pages you visit, how you arrived and the type of device you use, but not your name or contact details. Our lawful basis is your consent, which you can withdraw at any time using the Cookie settings link at the bottom of every page. Google processes this information on our behalf and may transfer it outside the UK under safeguards approved by UK law. See our cookie policy for details.